1. Please tick the appropriate box to best describe your organisation:

2. Please tick the appropriate box to indicate your position within the organisation:

3. If you have never placed an order with Apollo, please state the reason and go on to Q.11 ignoring Q's 4 to 10:

4. Please tick the boxes which in your opinion are Apollo's distinctive features:

5. Please tick one of the boxes to indicate your frequency of business with Apollo:

6. Please rate Apollo's prices on a scale of 1 (Expensive) to 5 (Competitive):

7. Please tick the box that best describes your experience of Apollo's delivery time:

8. Please rate the following features of our catalogues on a scale of 1 (Excellent) to 5 (Poor):

9. Please rate the overall service you have received from Apollo on a scale of 1 (Excellent) to 5 (Poor):

10. Please rate Apollo's product range on a scale of 1 (Extensive) to 5 (Limited):

11. Which databases do you use when sourcing chemicals?

12. Please list any products that you would like to see included in our product range:

13. Please rate Apollo's website www.apolloscientific.co.uk on a scale of 1 (Excellent) to 5 (Poor):

14. If there are any ways in which our service can be improved to help your organisation, please specify............

15.Please rate the following service features, in order of importance to your organisation
(1=most important / 6=least important):