Careers - German Speaking Customer Service / Sales Consultant

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Role:            F/T permanent

Hours:         37.5 per week – Monday to Friday – 9am to 5pm

Salary:        £25,000 per year

 

Customer Service Consultant

We are looking for service-driven individuals who will be responsible for driving sales by ensuring customer satisfaction through a high level of customer service within the daily tasks.

 

Key tasks:

  • Accurately processing customer orders, releasing to the warehouse and sending customer order confirmations
  • Effectively dealing with customer queries and complaints in a timely manner ensuring customer satisfaction
  • Managing the customer backorder queue by providing timely updates and liaising with Purchasing department
  • Ensuring sales growth through achieving high levels of customer satisfaction
  • Providing relevant feedback from clients to Sales Opportunities Co-ordinator where relevant to enhance opportunities and escalating issues/ providing client feedback for assisting future growth to Head of Sales as required.
  • Identify, record escalate and highlight opportunities to improve sales.

 

Special Skills / Knowledge / Abilities:

  • Good IT skills with full competence within Microsoft 365 package, SAP Business One (preferred but not essential), webchat software (preferred but not essential)
  • Quick thinker and good ability to problem solve.
  • High level of attention to detail ensuring customer satisfaction and reducing non-conformances
  • Willingness to understand a customer’s unspoken needs to be able to go above and beyond and deliver the highest levels of customer satisfaction
  • Ability to communicate effectively and clearly in all formats.
  • Strong interpersonal skills and ability to demonstrate effective conflict resolution.
  • German speaking

 

Benefits offered:

  • Investment of Training & personal development
  • Pension- Group personal pension (company contribution of 7.5%, employees 5%).
  • Holidays- 24 days per year plus bank holidays (increases in line with length of service).
  • Team / social events / charity events
  • On Site Gym and games room
  • Corporate Social Responsibility
  • On site free parking

 

How to apply: –

https://apolloscientific.peoplehr.net/Pages/JobBoard/Opening.aspx?v=16e50a7c-1e35-438f-8d69-c87cb591e8d3